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Service Policies

Policies and liability exemptions

If you wish to stop receiving promotional messages from us, you can request it in our personal data department, in the email info@todocubaviajes.com or visit our website www.todocubaviajes.com, also on this page you can consult any modification to your Policy Of privacy. Date of last update January 16, 2018. We will not be responsible if you do not receive the notice of change mentioned in the Privacy Notice due to a problem with your email account or data transmission over the Internet. However, for your safety, the current Privacy Notice will be available at all times on the website mentioned above.

These Terms and Conditions clarify the obligations of the Owner with the Lessee, the obligations of the Lessee with the Owner, and in the very unlikely event of any dispute, will be used as the basis for any resolution. Please read carefully before confirming your reservation. The Check-In is specified in your reservation, as well as the Check-Out, these may vary according to the season, the hotel or the landlord of the property without prior notice 1. Members of the group, All persons listed in the contract Rental or later added by The Tenant will be bound by the terms of this agreement. The occupation of the property is restricted to the names that appear in the Agreement or later added by the Tenant. The Rental Requester is considered the Principal Lessor and will assume full responsibility for all the Rental Group members throughout the rental period. The information or instructions related to this rental will be communicated only to the Rental Requester and not to any third party member of the Rental Group. 2. Payments, A reservation will be confirmed by the owner once the application has been approved and the total payment has been processed. For bookings of a week or more, the reservation must be made 15 days or more before the rental begins, the initial rental payment must be 100% of the rental rate at the time of booking. In case the owner does not accept a reservation, all fees paid will be refunded the following week. Any reservation made within 10 days before the start of the rental period must be paid in full by credit card through PayPal, bank transfer or cash at the time of booking. No reservation can begin without the full payment that is specified. 3. Cancellation policy and change of a reservation, Once a reservation has been accepted and confirmed, a cancellation can only be made in accordance with the following terms: – If the rental period can be re-scheduled, a refund for the re-rented period or part of it, less a cancellation fee of 20% will be issued. – If any part of the rental period can not be re-scheduled, the Lessee will lose all the money paid for that period. 4. Occupation of the property Regardless of the maximum number of people that can lodge a property, the number of guests occupying the property is strictly limited to those named in the rental agreement or any subsequent modification notified in writing to the owner. The established and agreed occupancy figure includes all persons regardless of their age, day and night. Exceeding the number of people declared and agreed upon will result in immediate eviction without reimbursement, or a charge of $ 100 per guest per night at the owner’s discretion. 5. Condition of Property The Property will have been inspected prior to occupancy and therefore The Tenant agrees to: – Notify the Owner immediately regarding any damage and / or maintenance problems that require attention. – Maintain the property and all furniture, accessories, furniture and effects in or around the property in the same condition and condition as found at the beginning of the Rental. – When a cleaning service is provided; The Tenant must follow the exit instructions provided by The Owner. – When a cleaning service is not provided; The Lessee will leave the Property in the same state of cleanliness and general order in which it was found. If you do not do it to the Owner’s satisfaction, there will be a charge for damages and cleaning. 6. Use of telephone and Internet services When a telephone is provided as part of the rental, the Tenant must pay for all long distance telephone calls, unless otherwise indicated. Where internet services are provided, there may be download restrictions and a fee may be charged if they are exceeded. It is the responsibility of the user to verify the restrictions on an Internet device before beginning any download. 7. Pets, A dog is allowed upon notice to landlord. All evidence of the occupancy of pets must be removed from the property at the end of the rental period. No pets are allowed on any furniture, including beds, and evidence of pet hair on furniture and bedding may incur additional cleaning charges. In some buildings they are strictly prohibited. Any evidence of the pet’s occupation will result in a loss of the damage deposit in full. The owner accepts no responsibility for any allergic reaction or other conditions arising from the occupation of the property. The designation of ‘No Pets’ does not indicate that there were no pets on the property at any time. 8. Smoking Smoking is not allowed in or near the immediate vicinity of the property. 9. Access property during the winter months. The property is offered for rent during the winter months and has road access and receives a snow cleaning service from [indicate municipal or private contractor]. However, tenants are advised that after any major snowfall, snow plow providers are hired to clean local roads in a predetermined order. As a result, plowing on a property may take several hours or, in severe thunderstorm conditions, days. In the unlikely event that a Tenant can not leave a property on the scheduled departure date, the Tenant will not be responsible for any additional accommodation charge. Conversely, if the lack of snow-free space prevents a Tenant from reaching a property, the Tenant will receive a refund of the rental fee for the day or days when the property was inaccessible. However, the owner will be responsible for any loss, additional expenses or penalties incurred as a result of not being able to arrive or leave a property on time due to lack of snow clearance. Tenants are also reminded to make sure that they and their vehicles are properly prepared and equipped to drive in the winter conditions that may be encountered during their visit to the property. 10. Equipment and facilities provided Equipment and facilities are provided at the discretion of the owner and while each attempt is made to ensure that the equipment is in order during the rental period, in case of a breakdown or any other situation that is The owner does not assume the responsibility of replacing or reimbursing the tenant for the lack of use of this equipment or facilities. The equipment and facilities referred to include (but are not exclusive) items such as jet skis, motors, televisions, VCRs / DVDs, whirlpools, saunas and jacuzzis. The Renter must report any inoperative or defective equipment to the Owner promptly! The Owner will make all reasonable efforts to make repairs as soon as possible; however, there are limited services in the area. While every effort will be made to ensure that all equipment and appliances advertised are in good condition at the beginning of a rental period, there is no rental reduction; refund; or refund will be issued for mechanical failure of air conditioning, dishwasher, washing machine, dryer, TV or other appliances. 11. Refunds If a failure occurs in key elements such as water systems, plumbing and electrical systems, and major appliances such as a stove or refrigerator, every effort will be made to repair or replace, or an appropriate refund will be made for the inconvenience caused. This does not apply to system malfunctions caused by improper use, such as plumbing blockages caused by improper use of sanitary facilities. The owner is not responsible, nor will it provide reimbursement, for any power outage caused by extreme weather conditions or other circumstances beyond its control. Similarly, there will be no refunds for inclement weather, changes in water levels, conditions in neighboring properties, or any inconvenience provided by natural elements of the location such as flying insects or the animal population. 12. Other Booking Conditions The Lessee must abide by these Rental Terms and Conditions and any other instructions contained in the Individual House Guide and any additional information and instructions that are provided by the Owner. The following applies to the income or service granted, regardless of the contract that the final operator of these services provides for each activity, exempting all responsibility of living to all Cuba travel s.a. from c.v. operator of this reservation site. By making your reservation you accept the terms and conditions indicated here, as well as those of the final service provider. LIMITATIONS OF LIABILITY: The Lessee represents, warrants, acknowledges and agrees with the Owner that it will use the Property and its facilities in accordance with the above terms and conditions and the information provided and that it does so at its own risk and that it exempts and protects the owner from any personal injury, illness or death, loss or damage, to the person or property of The Tenant, his family, or guests, before, during or after the time of occupation. In addition, you accept full responsibility for the use of the Property and any recreational equipment such as boats, motors, etc. and agree to pay for any damage to such equipment, except for normal wear and tear. The Tenant further acknowledges that he / she is responsible for ensuring that all Nautical Regulations are observed, including having the required safety equipment on the boat, as well as complying with the current Operator Competency Requirements. VIVE A TODO CUBA VIAJES S.A. DE C.V. It is an intermediary between carriers, hotels, tour operators and other parties, so it has no responsibility for accidents, losses, damages, schedule changes and other irregularities that arise due to inadvertence or force majeure. In the same way, there will be no responsibility for damages, loss of luggage or belongings, injuries or other accidents that occurred during the duration of the activities, rents, excursions or service. This coupon service constitutes the sales contract between the tour operator or the service, the car renter, the airline, the hotel, among others, and the client and / or passengers in accordance with the contents of this coupon, registration or payment this coupon implies the total acceptance of the conditions specified here. These prices do not include taxes. If you want a tax receipt, request it upon receipt of this form (the corresponding tax will be charged on the invoice). Once the contracted services have been confirmed, there will be no refund whatsoever.